Support Center
Get help with your airtime purchases
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Frequently Asked Questions
Find answers to common questions
How long does it take for airtime to be delivered?
Airtime is delivered instantly to your phone number. In rare cases, it may take up to 5 minutes during network maintenance.
What payment methods do you accept?
We only accept M-Pesa payments for all airtime purchases.
Can I get a refund if the transaction fails?
Yes, if your transaction fails, you will receive an automatic refund within 24 hours to your original payment method.
What are the minimum and maximum amounts I can purchase?
You can purchase airtime from KSh 10 to KSh 10,000 per transaction.
Do you charge any service fees?
No, we don't charge any service fees. You pay exactly the amount of airtime you purchase.
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