Support Center
We're here to help you with any questions or issues
+254 700 000 000
support@airtimehub.com
For general inquiries and technical support
Live chat is available during business hours
How long does it take to receive airtime?
Airtime is typically delivered within 1-2 minutes after successful payment. During peak hours, it may take up to 5 minutes.
What if my payment was deducted but I didn't receive airtime?
Don't worry! Contact our support team with your M-Pesa transaction code, and we'll resolve the issue within 24 hours.
Can I buy airtime for someone else?
Yes! You can enter any valid phone number when making a purchase. The airtime will be sent directly to that number.
What networks do you support?
We currently support Safaricom, Airtel, and Telkom Kenya. More networks will be added soon.
Is there a minimum or maximum purchase amount?
The minimum purchase is KES 10 and the maximum is KES 10,000 per transaction.
How does the bonus airtime work?
You get 8% extra airtime on every purchase! For example, if you buy KES 100 airtime, you'll receive KES 108 worth of airtime.
System Status
All systems operational
M-Pesa Integration
Working normally
Response Time
Average: 2-4 hours